Post year 2019, Grievances find resolutions in J&K

Muzamil Ahmad

Srinagar Mar 06: At least 97 percent of grievances received on the Jammu and Kashmir Integrated Grievance Redressal and Monitoring System (JKIGRAMS) portal over the last five years have been addressed by the government.  

Department of Public Grievances, J&K (DoPG, J&K) looks after the grievances redressal work of the UT Government on JKIGRAMS portal.

The grievances filed by the citizens electronically on the portal or offline are scanned and processed on the JKIGRAMS Portal and sent to the concerned Departments for Redressal at their end.

According to official figures, at least 373390 grievances were received on JKIGRAMS between 2018-2023 of which 362426 have been disposed of, indicating 97 percent grievances have been addressed while only 10962 are pending.

Lieutenant Governor Manoj Sinha has been himself monitoring the working of JKIGRAMS to ensure grievances of common masses are addressed at the earliest.

During LG's Mulaqaat on last Thursday, a live public grievance hearing program, Sinha stated that he sought details of complaints received via the JKIGRAMS portal and the action taken report on public outreach programs from the relevant administrative officials.

The JKIGRAMS, which has been upgraded in August-2020 now as a Grievance Redressal Portal has quite a wide area of work/ connectivity. It connects 260+ Departments at the Secretariat & HoD levels, 20 Districts and 2000+ subordinate offices at the District level. Besides, the JKIGRAMS is also integrated with the CPGRAMS which is Centralized Public Grievance Redress and Monitoring System.

The JKIGRAMS also has two call centers one at Jammu and other at Kashmir. Any person interested in filing a grievance with the Government may call the said centers or in the alternative visit the call centers to file a grievance.

Similarly, another initiative of the UT government is to bring people or the public at large closer to the administration has been the starting of the public outreach program called the LG's Mulaqaat through DoPG, JK which is dedicated to the cause of expeditious disposal of the Grievances filed by the people.

Started in October 2020, the LG's Mulaqaat Program is a face to face interaction of the Lieutenant Governor with complainants/ petitioners whose grievances have been filed on the JK Grievance Portal called the JKIGRAMS but have not been redressed despite considerable time.

“Since, the program started in October 2020, thirty (30) Mulaqaat programs have been conducted where in 606 randomly selected complainants have been heard by the LG and necessary directions were issued by him for genuine redressal of their grievances. Accordingly, 529 grievances/ cases have been redressed/ closed so far while the rest are being redressed. Moreover, the inflow of Grievances on the JKIGRAMS Portal has gone up considerably after the LG's Mulaqaat Program started in October 2020. Also, disposal has gone up substantially from 52% to 97% since the inception of Mulaqaat Program,” the figures reveal.