Jammu, March 17: Demonstrating commitment towards passenger safety and service, the Jammu Division of Northern Railway has once again set an example through the prompt and commendable actions of its ticket checking staff.Working under the guidance of Senior Divisional Commercial Manager Uchit Singhal, the staff has been actively contributing not only to passenger convenience but also to security across trains.
In a notable incident on March 17, ticket checking staff member Sandeep Kumar, posted at Pathankot headquarters, apprehended two mobile thieves near Narwana station. The accused were caught red-handed while attempting to steal a passenger’s mobile phone in Coach S-1 of Train No. 14035 (Dhauladhar Express). Acting swiftly, he handed them over to the Railway Protection Force (RPF) personnel onboard for further legal action. The passenger later expressed gratitude and appreciated the staff’s alertness and bravery.
In another instance, ticket checking staff aboard Train No. 14803 successfully traced and returned a lost mobile phone belonging to a passenger traveling in Coach B-2. The passenger thanked the staff for their timely assistance and honesty.
Officials stated that under the leadership of the Divisional Railway Manager and the Senior Divisional Commercial Manager, the Commercial Department of Jammu Division continues to play a vital role not only in revenue generation but also in strengthening passenger safety and trust.Commending the efforts, Uchit Singhal lauded the staff for their dedication and professionalism. He expressed hope that they would continue to serve with the same commitment, adding that such acts set an inspiring example for others in the railway system.
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Railways adds extra sleeper coach for Navratri rush
Jammu: In view of the heavy influx of devotees traveling for darshan of Mata Vaishno Devi during the upcoming Navratri festival, the Jammu Division of Northern Railway has decided to attach an additional sleeper coach to Train No. 13151/13152 (Kolkata–Jammu Tawi–Kolkata Express).
The facility will remain available from March 20 to April 02, aiming to accommodate the surge in passenger traffic during the festive period. Officials said the move is expected to significantly improve the chances of ticket confirmation for passengers currently on long waiting lists.
With the addition of the extra sleeper coach, around 72 to 80 passengers per day are likely to secure confirmed berths, while also reducing overcrowding in existing coaches. This will ensure a safer, smoother, and more comfortable journey for passengers heading towards Jammu.Given the high footfall during Navratri, the step is expected to provide much-needed relief to devotees, preventing last-minute cancellations and easing travel arrangements.
Commenting on the initiative, Senior Divisional Commercial Manager Uchit Singhal said that the decision was taken keeping in mind the increased passenger demand and long waiting lists during the auspicious occasion. He assured that the Railways is continuously monitoring the situation and will take further measures as required to facilitate passengers.Passengers have been advised to check the latest berth status through the official Railway website or by calling the helpline number 139.
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