SRINAGAR, May 26: J&K Bank processed over 12 crore transactions worth more than ₹15,000 crore during the week leading up to Eid-ul-Azha, with digital channels accounting for over 95 per cent of the festive rush, the lender said on Tuesday.
In a single day — May 25 — the Bank recorded nearly 1.69 crore transactions amounting to ₹2,848 crore on its flagship mobile platform, mPay Delight Plus. Officials said this was the highest single-day volume in the Bank’s digital history.
The performance comes weeks after MD & CEO Amitava Chatterjee assured customers that the Bank had overhauled its technology architecture with a “zero tolerance for downtime” approach.
A senior Bank official said teams worked round the clock, and complaints of system failures remained “negligible” despite the surge.
“It is satisfying to note that we hardly received any complaints regarding system failures despite the exceptionally high transaction volumes,” the official said.
Local businesses reported smooth digital services during peak shopping days. Mohammad Ashraf, owner of Aksa Namkeen in Srinagar, said scan-and-pay transactions had “almost a 100 per cent success rate”. Azra Beigh, owner of Kashir Clothing in Chadoora, said “Transferring money has never been this smooth.”
Altaf Bhat, a dry fruit trader from Kupwara, also appreciated the Bank’s reliable digital infrastructure.
For traditional customers, the Bank made special arrangements for adequate distribution of fresh currency notes across branches — a festive necessity for Eidi.
Farooq Ahmad Itoo, a retired government employee from Anantnag, said he received fresh notes without trouble from the Dialgam branch.
Isolated complaints of ATM malfunctions in parts of Srinagar and adjoining districts were reported. The Bank said technical teams acted swiftly and rectified the issues.
With over 22 million account holders, J&K Bank now processes more than 95 per cent of its overall transactions digitally. Officials attributed the rapid rise in digital adoption to younger customers, particularly Gen Z, who find the Bank’s digital offerings “highly attractive, convenient and dependable”.
The Bank said the successful handling of record transaction volumes during Eid reflected its technological resilience and operational preparedness.
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