Srinagar, September 10: Employees’ Provident Fund Organisation (EPFO), Regional Office – Jammu sets a heart warming precedence by opening beyond duty hours to resolve the issues of employees who get time to visit the office only after offical timing.
An official of the Regional Office Jammu said the office is functioning in flexi hours to offload the work related to claims by capitalising on system speed.
He said a private employee 95-year-old Prem Nath visited Office along with his son Rampaul as he was not able to submit his digital life certificate. "Ms Archana (DEO) helped him submit digital Life Certificate- Jeevan Praman in the Chamber of RPFC-I (being a holiday one system was available with a scanning device in RPFC’s room)".
He said Saturday, being a holiday the system works faster and most of the SSSAs and AOs attended Office to clear backlog.
Another Member Simranpreet Kaur who had worked in M/s Unique Sanitation and Outsourcing Services attended Office with a grievance that her employer has not approved her KYC (Bank Account) which she had uploaded through her UAN.
He said Mukesh Kumar, SSSA requested P F Commissioner, Rizwan Uddin that two visitors have a long pending grievance, who heard them personally and action was taken immediately. "Bank Account of Ms Kaur was approved by employer within ten minutes. E-nominations of Ms Simranpreet Kaur and Shri Pervinder Kumar were processed by Ms. Shilpi (DEO) within Office and got e-signed today".
Arif Ahmed Teli had visited Office for filing of missing details in member’s profile; Anita Devi attended Office for KYC and claim process. They were guided by Ms. Archana (DEO).
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